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TheInquisitor Honor Student
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Backlight on Laptop Screen Dim

HP Spectre 13 v001na
Microsoft Windows 10 (64-bit)
My laptop updated itself when I turned it on, and immediately after this the screen went black. I shone a torch on the screen and can faintly see the login screen, however I cannot get the screen any brighter. Having only had my laptop for a month I am rather annoyed this issue has occurred so quickly.
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HP Support Agent
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Backlight on Laptop Screen Dim

Hi @TheInquisitor

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are having issues with the display on your computer.

 

I’d love to help!

 

Follow the steps in the below article and check if it helps.

 

http://hp.care/2fIJ5BE

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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