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Posts: 1
Member Since: ‎01-02-2018
Message 1 of 2 (112 Views)

Bad camera image

[ Edited ]

omg, i just got my HP ENVY today and the camera is really bad. whats going on? probaly im going to return this  lep top

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HP Support Agent
Posts: 12,721
Member Since: ‎07-27-2016
Message 2 of 2 (73 Views)

Re: Bad camera image



Let me take a moment to thank you for posting on the HP Support Forums. 


Maybe I can help.


I understand that you have a new HP Envy series laptop and the webcam quality is not good. 


Please let me know the exact product model no. This link will help you to find the model no: http://hp.care/2bygf7l


Meanwhile, I suggest you to refer to this HP article to fix this issue. Please refer to the steps mentioned in "Determine the resolution of the webcam" and "Webcam image quality problems". 


I sincerely hope this fixes the issue. Let me know how it goes. Cheers! :)

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