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Solved!

Bent hinges and reddish yellow screen tint on new notebook

HP Recommended
HP ENVY x360 Laptop - 13-ay0009na
Microsoft Windows 10 (64-bit)

I received my HP ENVY x360 - 13-ay0009na yesterday and I have noticed that the hinges are bent/misaligned slightly and there is an awful reddish/yellow tint on the screen which I am not sure how to fix. After doing some research I have found that both of these issues are common with hp quality control and its down to luck if you get a product with a bad screen and bad hinges or not. Can you please help me remedy these issues? I have a 3 year hp care pack if that helps.

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@a1696260, Welcome to HP Support Community!

 

We shall escalate this issue to the concerned team.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

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Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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