cancel
Showing results for 
Search instead for 
Did you mean: 
User_Morshed
New member
1 0 0 0
Message 1 of 1
81
Flag Post

Biometric Fingerprint Scanner not appearing to work

HP Recommended
HP Probook 450 g8
Microsoft Windows 10 (64-bit)

Hi, 
I am a HP Probook 450 g8 user. After getting this laptop I've been having problems with the Biometric Fingerprint scanner.
Windows hello fingerprint sign-in says that I dont have a compatible fingerprint scanning device. On the other hand The device manager shows that there is no biometric devices on this laptop. I have searched throughout the internet for the solution . I have updated my firmware and BIOS deives. But still the fingerprint is not working .

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation