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User_Morshed
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Biometric Fingerprint Scanner not appearing to work

‎02-12-2021 10:51 PM

HP Recommended
Product: HP Probook 450 g8
Operating System: Microsoft Windows 10 (64-bit)

Hi, 
I am a HP Probook 450 g8 user. After getting this laptop I've been having problems with the Biometric Fingerprint scanner.
Windows hello fingerprint sign-in says that I dont have a compatible fingerprint scanning device. On the other hand The device manager shows that there is no biometric devices on this laptop. I have searched throughout the internet for the solution . I have updated my firmware and BIOS deives. But still the fingerprint is not working .

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