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Black Screen but computer starts

hp pavilion x360 15-cr0055od

Computer touchscreen will not turn on. I know the drivers are up to date. I have done all the suggestions on this forum. I have hooked up a second screen and cannot see anything on it. I took it to a local laptop repair shop.  He says it must be the motherboard.  You can turn it on and hear the fan and the light on the side shows it is doing something.  Could it really be the motherboard?  This happened 1 month after the 1 yr warranty. 

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HP Support Agent
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Black Screen but computer starts

Hi @JMW628

 

Welcome to the HP Support Community. 

 

Please try these steps - HP PCs - Computer Does Not Start

 

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your computer.

 

If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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