06-25-2017 08:15 AM
hi so this is my problem
suddenly my screen went black and then each time I reboot it, it goes to black but works fine on safe mode
I searched here and I tried a good device:
I actually did the first method and deactivated the graphic display driver through safe mode
and the normal mode worked again...but of course, the resolution is not good
I tried to update the driver on the internet but windows search for updates didn't find any and said that this version is the last version
so what do you suggest?
let me add that when the problem started it gave me a blue screen "with writing in it explaining the problem and I seem to remember that it said that I should unplug any new devices recently added and of course I had no new devices" at first few times before it proceeds to the black screen
also, let me add that my hp g62 is very old like 6 years old and it always overheats
06-28-2017 08:10 AM
06-29-2017 12:57 PM - edited 06-29-2017 04:32 PM
Welcome to the HP Forums.
I would be happy to help with your PC issue.
I understand that your win 10 PC is working slow and takes 10 min to boot up however it works fine in safe mode and you but you are not able to uninstall anything in safe mode.
Click on this link to further troubleshoot a slow performance issue with your PC.
Let me know how it goes.
Have a great day!