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Black Screen in Normal Mode. Only Safe Mode Works.
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Top Student
Posts: 6
Member Since: ‎06-25-2017
Message 31 of 35 (969 Views)

Re: Black Screen in Normal Mode. Only Safe Mode Works.

hi so this is my problem

suddenly my screen went black and then each time I reboot it, it goes to black but works fine on safe mode

I searched here and I tried a good device:

 

I actually did the first method and deactivated the graphic display driver through safe mode

and the normal mode worked again...but of course, the resolution is not good

I tried to update the driver on the internet but windows search for updates didn't find any and said that this version is the last version

so what do you suggest?

 

let me add that when the problem started it gave me a blue screen "with writing in it explaining the problem and I seem to remember that it said that I should unplug any new devices recently added and of course I had no new devices" at first few times before it proceeds to the black screen

also, let me add that my hp g62 is very old like 6 years old and it always overheats

thanks 

Honor Student
Posts: 3
Member Since: ‎11-07-2016
Message 32 of 35 (943 Views)

Re: Black Screen in Normal Mode. Only Safe Mode Works.

Can anyone of you tell me which solution worked ?? I have Windows 10 by the way. In the normal mode my screen loads up after 10 mins of being black with cursor, but everything is slow.if I click on something everything becomes stuck and I have to restart again. My laptop works completely fine in safe mode. I can't uninstall anything in safe mode because it says windows installer service is not working
HP Support Agent
Posts: 7,693
Member Since: ‎10-12-2016
Message 33 of 35 (928 Views)

Re: Black Screen in Normal Mode. Only Safe Mode Works.

[ Edited ]

Hello @Kevzpeter,

 

Welcome to the HP Forums.

 

I would be happy to help with your PC issue.

 

I understand that your win 10 PC is working slow and takes 10 min to boot up however it works fine in safe mode and you but you are not able to uninstall anything in safe mode.

 

Click on this link to further troubleshoot a slow performance issue with your PC.

 

Let me know how it goes.

Have a great day! Smiley Happy

Rainbow23
I am an HP Employee

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Student
Posts: 1
Member Since: ‎09-16-2017
Message 34 of 35 (536 Views)

Re: Black Screen in Normal Mode. Only Safe Mode Works.

This worked for me too. Many thanks

Honor Student
Posts: 2
Member Since: ‎09-16-2017
Message 35 of 35 (524 Views)

Re: Black Screen in Normal Mode. Only Safe Mode Works.

I am having the same problem but I can seem to get the hard ware diagnostic screen to come up
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