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06-10-2019 01:43 AM
I have an HP brand EliteBook 2170p laptop running Windows 7.
This all started when my laptop was in sleep mode. When I lifted the screen, it didn't turn on, the screen was black despite that the laptop was on. So I shut off the the laptop by turning it off with the power button.
When I turned it back on the screen was black, but the caps lock and number lock were blinking 3 times. I could also hear the fans. If anybody knows what's wrong or how I can fix this, please don't hesitate to reply.
06-10-2019 07:10 AM
Hi,
First, try performing a power reset. Here is how to do it
https://support.hp.com/au-en/document/c01684768
Try also reseating the RAM modules. Try to touch them only on the sides to avoid static electricity on the chips.
Let me know,
David