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sio17
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Message 1 of 2
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Black and white lines on the screen

HP Recommended
HP Notebook 14s-dk0024au
Microsoft Windows 10 (64-bit)

There are black and white lines on the screen, it started with a single white line and some black spots in the bottom of the screen and it keeps getting worse. Is there any way to fix this?

 

WhatsApp Image 2021-02-01 at 20.10.36 (1).jpegWhatsApp Image 2021-02-01 at 20.10.36.jpeg

 

 

1 REPLY 1
WAWood
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Message 2 of 2
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HP Recommended

@sio17 

Not easily -- as this is almost certainly a failing screen, which would then need to be removed and replaced, and not only is that difficult to do, it is also very expensive.

 

We are not able, or permitted, to provide any repair estimates or equipment prices.

For this information, you would need to contact an HP Repair or Service Center.

Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/us-en/service-center

If that link does not provide you sufficient information, then use the main HP link:
https://support.hp.com/us-en/contact-hp?openCLC=true

I've found those links to be unreliable if you're using Win10 and the new Edge Browser; so if you are, you need to use something else, like FireFox.

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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