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HP Recommended
HP Chromebook x360 14a-ca0000 (567C9AV)
Chrome OS

I had suddenly found a tiny black spot in the screen, I was wondering if it was a software problem, therefore I took a screenshot to check if the spot is a hardware or a software problem, and yes it was a hardware problem. I was worried. The next day, I was shocked to see that the spot grew larger. At that moment I had my factory warranty. I had to go out of town without my Chromebook for a month. When I came back that is right now the spot's huge, covering 1/6th of the screen. It's like a narrow horizontal line. Its a mixture of black and tiny green pixels. My warranty has finished and I just can't get any method to get the display replaced. There is no nearby service center that can fix Chromebooks. Please help, it's urgent.

1 REPLY 1
HP Recommended

I wish we could help you on this but we here are unable to assist you in this issue.


We are just a Community Support forum staffed by part-time volunteers not associated with HP.


We have no access to other HP functional areas and can not help you with those.


These areas include:
-- Billing and invoices
-- Repairs, Service Centers and Technician Visits
-- Sales, Exchanges and Refunds
-- Warranty Repairs and Service


Nor are we able to contact customers -- via chat, via email, or via telephone.


Since this is apparently out of warranty, HP will not accept this for repairs. I know you checked out a local computer repair facility -- but we have no index or catalog of such places, so we have no way of providing you a list of other places to check.



I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.