Black light/ Dark screen

[Choco_XL520]

Hi there, 

I just got This new computer in June and back in December one day the screen started flickering and like an hour later the screen was very dim/dark (but I could still see the display). I took it one of the IT guys at my job and they said they couldn’t find anything wrong and that I should just replace the screen.... so I did. But the screen is still dim so I took it to a repair center and they said it’s probably a black light/ backlight issue, but they couldn’t fix it? 

ive downloaded several recommended hard drives and all that and the screen is still dark.  I’ve followed all kinds of steps  and I can never get a hold of the HP in order to repair it and see what’s going on.  I’m in school and really need my computer and I don’t want to have to buy a new one. 

[KrazyToad]

@Choco_XL520

Welcome to HP Support Community

I would like to help

If it's an issue with the backlight LEDs, I suggest you contact HP Support in your region for service options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

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