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Choco_XL520
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Black light/ Dark screen

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HP 14 - dk1003dx
Microsoft Windows 10 (64-bit)

Hi there, 

I just got This new computer in June and back in December one day the screen started flickering and like an hour later the screen was very dim/dark (but I could still see the display). I took it one of the IT guys at my job and they said they couldn’t find anything wrong and that I should just replace the screen.... so I did. But the screen is still dim so I took it to a repair center and they said it’s probably a black light/ backlight issue, but they couldn’t fix it? 

ive downloaded several recommended hard drives and all that and the screen is still dark.  I’ve followed all kinds of steps  and I can never get a hold of the HP in order to repair it and see what’s going on.  I’m in school and really need my computer and I don’t want to have to buy a new one. 

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Choco_XL520

 


Welcome to HP Support Community


I would like to help

 

If it's an issue with the backlight LEDs, I suggest you contact HP Support in your region for service options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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