Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Black light/ Dark screen

HP Recommended
HP 14 - dk1003dx
Microsoft Windows 10 (64-bit)

Hi there, 

I just got This new computer in June and back in December one day the screen started flickering and like an hour later the screen was very dim/dark (but I could still see the display). I took it one of the IT guys at my job and they said they couldn’t find anything wrong and that I should just replace the screen.... so I did. But the screen is still dim so I took it to a repair center and they said it’s probably a black light/ backlight issue, but they couldn’t fix it? 

ive downloaded several recommended hard drives and all that and the screen is still dark.  I’ve followed all kinds of steps  and I can never get a hold of the HP in order to repair it and see what’s going on.  I’m in school and really need my computer and I don’t want to have to buy a new one. 

HP Support Agent
HP Support Agent
20,959 20,946 1,274 1,298
Message 2 of 2
Flag Post
HP Recommended



Welcome to HP Support Community

I would like to help


If it's an issue with the backlight LEDs, I suggest you contact HP Support in your region for service options


1) Click on this link - 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.


Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation