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‎12-14-2020 05:45 AM

HP Recommended
Product: Pavilion Gaming - 15-dk0005nq
Operating System: Microsoft Windows 10 (64-bit)

After installing the update my laptop screen turned black but on an external monitor it works.
I updated everything, uninstalling and reinstalling the integrated graphics but no effect.
Any kind of help is appreciated.

1 REPLY 1

‎12-26-2020 12:42 PM

HP Recommended

@ObamaCare1, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps that should fix the issue.

 

  1. Update the HP Notebook System BIOS Update (Intel Processors)
  1. Intel® Driver & Support Assistant  the Intel High-Definition (HD) Graphics, drivers 
  1. Windows Update.  

              Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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