Black screen for 1 to 2 secs

[Rach_dev]

I have recently taken HP Envy 2-in-1 laptop and faced this issue from the very first day. 
My screen goes black for 1 to 2 secs and comes back to normal. I tried contacting HP support several times, and they asked me to update my BIOS, and graphics drivers, but nothing seems to work.
I was not expecting such an issue from HP.

Please help me to resolve it.

Thanks in advance

[Nirvana_95]

Hi @Rach_dev 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing black screen-related issues on your system. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

May I know if the issue persists on an external screen when you connect it?

Reinstall the device driver

1. In the search box on the taskbar, enter device manager, then select Device Manager.
2. Right-click (or press and hold) the name of the graphics driver, and then select Uninstall.
3. Restart your PC.
4. Windows will attempt to reinstall the driver.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Rach_dev]

Hello, thanks for your reply. Below are the answers as you requested.

May I know from when are you facing this issue?
- From the very first day of buying this laptop. I thought there might be some driver issues, but even after updates no changes.

Did you make any hardware or software-related changes to it?

- I have tried updating BIOS and graphics drivers.

May I know if the issue persists on an external screen when you connect it?

- I don't have any external screen to connect and check, but when I am sharing my screen, my fellow mates don't observe any flickers (or black screen).

I tried reinstalling the device driver many times. HP support is in contact with me, they have tried updating graphics drivers for me virtually. But until now there is no changes.

Please let me know what could be other possibilities?

Hope to hear from you soon!

[Nirvana_95]

Alright.

Thanks for sharing this information. 

In that case, I would suggest you please boot your system into the safe mode and observe if the issue persists in the safe mode. Here is a link that will help you: https://support.hp.com/lt-en/document/ish_5000477-5000532-16 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hi @Rach_dev

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks! 

[Nirvana_95]

Hi @Rach_dev

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks!