A couple of days ago my hp-15-f1272 started up perfectly fine then the screen went black. I let it set for a little while and then I tried turning it back on. The logo came up and then it froze the screen had black/white horizontal lines and then it went dead. I shut it off immediately and tried to turn it back on. It wouldn't come on but the f12 button came on and the caps lock button started blinking. It blinks twice slow and then two times fast. I took it to my local Office Max and the tech guy tried turning it on and he said the screen is dead. I have tried the "windows key + v/b method, but it did not work. Is there anything I can do short of buying another laptop.
Software failures will generate on-screen messages, usually about not finding an Operating System or not being able to boot. When the screen is blank, the PC is experiencing a major hardware failure. -------------------- If the CapsLock key is blinking or there is beeping, read this HP information on the likely cause of the hardware failure based on the blinking or beeping patters.
You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.
If it is NOT possible to run diagnostics, or if that does not work, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do because we have no way of accessing your PC from here to run diagnostics or repair hardware.
You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it.
-------------------- If your PC is still under the original one-year HP warranty, or if you have purchased an extended warranty from HP and this is still valid, then having HP do this is an inexpensive option for you. In that case, you should contact HP Customer Support to see about having it repaired or replaced under warranty.
To contact HP Support see the following link to create yourself a case number: Step 1. Here is the link: https://support.hp.com/us-en/contact-hp Step 2. Enter Product number or select to auto detect Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Case number and contact information appears. -------------------- If your PC is no longer under warranty, then it will cost you up front to have HP examine your PC. If you want to do that, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.
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