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Hannahmichelle9
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Message 1 of 2
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Black screen

N5Y05UA#ABA
Microsoft Windows 10 (32-bit)

My laptop seems to not be powering on, my screen is black, I have tried to hard reset (nothing). The only light that is flashing is my f12 key. My charger port is lit up orange. I also don’t hear any fans running. Please help! 

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HP Support Agent
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Message 2 of 2
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Flag Post
HP Recommended

Black screen

@Hannahmichelle9

Thank you for posting on the HP Support Community.

 

This sounds like hardware related issue with the computer as it's not powering on. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

 

Note: Disconnect all the connected devices from the computer including power cord and try to turn it back on after few hours sometimes this fixes the issue. 


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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