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‎12-27-2022 09:45 PM

HP Recommended
Product: HP Laptop - 14-fq0040nr
Operating System: Microsoft Windows 11

I can turn the laptop on the screen just stays black and won't show anything

Category:
1 person had the same question
1 REPLY 1

‎12-27-2022 10:01 PM

HP Recommended

Hello @Chris2007 

Sorry to hear that you are having problems ... I would like to help you.

 

(1) Do you have valid HP warranty ? 

 

Check status:

HP support

If status (date) is wrong:

--->>> HP PCs, printers - Dispute a warranty status

 

(2) Double check with external monitor connected via vga/hdmi cable.

Do you see (boot screen and) Windows loading on external monitor ?

 

- Power off external monitor

- Connect vga/hdmi cable

- Power on external monitor

- Power on notebook

 

(3) Please report back

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