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Blacklight very dark

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Hp 14s-dq2005ni
Microsoft Windows 10 (64-bit)

HP 14s-dq2005ni

The screen is very dark, but when I connect HD I I can view everything. How can I reverse to normal screen. 

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Welcome to the HP Support Community!


Don't worry I'll try to help you out.


Did you make any software or hardware changes on your PC?


IS the external monitor working fine?


Please share the product number of your PC to assist you better.

Excellent description and a great diagnosis are done. It is greatly appreciated.


Hope this helps! Keep me posted.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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