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Roy1502 Tutor
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Blank Display screen after welcome screen

HP Pavilion 11 x360 PC
Microsoft Windows 10 (64-bit)

I have an Hp pavillion laptop with Windows 10 creators update.Everything was going fine until today.

 

Today when I booted up the computer everything went on smoothly upto welcome screen.After login there comes the blank screen with mouse pointer. This problem occurs ramdomly and ones it starts it goes on happening.

 

Reinstalling graphics driver does not solve the problem either and I have latest graphics driver.

 

I ran SFC, DISM, Windows Disk cleanup and Disk Defragmenter but nothing solves the problem.

 

I mainly use the computer for surfing the internet and there are no games.

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Dean Dean
Dean
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Blank Display screen after welcome screen

Hello Roy,

 

It helps us if you also post the Full Model Number of your computer.

 

I have been reading about other having the same issue with the Creators Update.

I've read of others claiming they created another User Account to fix it, or disableing Fast Starup in Power Options.

 

The fix so far thats been guaranteed to work is to revert Windows back to a prior restore point before the update was installed.

 

Heres a link on how to do this...

https://support.microsoft.com/en-us/help/12415/windows-10-recovery-options

 

Let me know if you have other problems.

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Roy1502 Tutor
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Blank Display screen after welcome screen

Full model of computer is J8B99PA#ACJ

 

Created a user account with no luck.

Dean Dean
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Blank Display screen after welcome screen

OK Thanks.

 

Ya you can follow the instructions I gave above if you need to, to do a restore point recovery.

You might need to do this in Safe Mode.

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Roy1502 Tutor
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Blank Display screen after welcome screen

Now this problem does not occur.

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Dean Dean
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Blank Display screen after welcome screen

You mean it just stopped on its own, or you did the restore point recovery and it stopped?

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Roy1502 Tutor
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Blank Display screen after welcome screen

It stoped on its own not sure though as I did nothing.

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