06-08-2017 12:33 AM
I have an Hp pavillion laptop with Windows 10 creators update.Everything was going fine until today.
Today when I booted up the computer everything went on smoothly upto welcome screen.After login there comes the blank screen with mouse pointer. This problem occurs ramdomly and ones it starts it goes on happening.
Reinstalling graphics driver does not solve the problem either and I have latest graphics driver.
I ran SFC, DISM, Windows Disk cleanup and Disk Defragmenter but nothing solves the problem.
I mainly use the computer for surfing the internet and there are no games.
06-09-2017 02:45 AM - edited 06-09-2017 02:46 AM
It helps us if you also post the Full Model Number of your computer.
I have been reading about other having the same issue with the Creators Update.
I've read of others claiming they created another User Account to fix it, or disableing Fast Starup in Power Options.
The fix so far thats been guaranteed to work is to revert Windows back to a prior restore point before the update was installed.
Heres a link on how to do this...
Let me know if you have other problems.