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Message 1 of 4
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Blue Screen of Death - Microsoft Support tried to fix 3 times without luck

HP Recommended
HP ENVY x360 Convertible
Microsoft Windows 10 (64-bit)

I got new HP HP ENVY x360 Convertible laptop week back. Getting various BSOD messages. Few of them : PFN_LIST_CORRUPT, IRQL_NOT_OR_EQUAL, KERNEL_SECURITY_CHECK_FAILURE.

 

As HP doesn't provide support after 6 PM, I contacted Microsoft Windows 10 support and they did try to help me with device driver update etc. but no luck. Still getting BSOD messages and everytime it's different.

 

MS asked me to contact HP and sort it out as it's still under warranty.

 

I have done all required windows updates suggested by HP Support Tool.

 

Thanks,

Dipen

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Message 2 of 4
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HP Recommended

Since it is new, you should be able to return the PC to factory settings by invoking the F11 system recovery at bootup.


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HP Recommended

Thanks for the reply. I did factory reset, didn't install any other applications. After 20 mins again BSOD.

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HP Recommended

Sounds as though a either return or repair is in order.


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