11-23-2016 06:14 AM
HI,i got a problem,i have a switchtable graphics notebook (HP G62) first driver is intel HD graphics here it everything ok but when i want to put second driver (ATI Mobility Radeon 5470 or AMD Mobility Radeon HD 5000) it give me black screen for 1 minute and blue screen before with this message "attempt to reset the dysplay driver and
recover from timeout failed"
Sorry for my english.
11-24-2016 07:52 AM
Thanks for reaching out! This is a great location to get resolutions and interact with experts from the community.
I understand that you are facing issues updating the graphics driver for ATI Mobility Radeon. I’ll be delighted to assist you with this. 🙂
Let’s run this AMD Utility and scan for any updates.
If available install it and restart the computer.
Let me know how it goes. 🙂
I am an HP Employee
11-10-2018 01:22 PM
Helo , I tried that solution but it does not run anyway, everytime I get the driver from AMD page or Catalyst Control Center and launch the computer the blue screen appears with the message "thread stuck in the device Driver" I can only start Windows on safe mode or with the basic graphics.
However, AMD says that it should run ATI Mobility Radeon Premiun Graphics Direct X11 (series HD 5000)....
After restarting many times it appears another blue screen: "vídeo tdr failure" ...
Is the problem related to HP? Do I need also a HP driver?
Please let me know if I am losing my time updating this device...