Bottom right corner of the Screen is Coming Off Envy360

[AlessiaAttina]

Ten days ago, out of nowhere, I noticed that the screen of my laptop was starting to pop off at the bottom-right corner. I was shocked, as I always take excellent care of my laptop. It's still relatively new—I bought it 14 months ago and paid a lot for it—so I’ve always been extremely careful with it. I went online and discovered that many other people have experienced the same issue. Since it's still under warranty, I tried contacting HP support multiple times. Each time, I spoke with different representatives who asked me to send pictures and informed me that I would be contacted by the sales department for a repair quotation. However, I was told that physical damage isn’t covered by the warranty, which is absurd because this isn’t just physical damage; it's a known defect affecting hundreds of users with the same model. Despite their promises, I was never contacted.

Finally, after over 10 days, I called again. This time, they didn’t ask for pictures and told me the repair would cost £314. This seems outrageous to me, as it’s almost half of what I paid for the laptop, and I didn’t cause the issue.

I’m looking for advice on how to solve this problem at a lower cost.

Even though I loved this PC, I swear I’ll never buy an HP laptop again, and I wouldn’t recommend it to anyone.

[Raj2111]

Hi @AlessiaAttina 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the hardware and may need repair.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

-Regards

Raj-HP Support