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Brand new Envy x360 touch, screen not on.

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Envy x360 15 convertible 15t-ed100
Microsoft Windows 10 (64-bit)

just got my new laptop. Charged it, turned it on and Cortana talks but no screen. How do I get my touch screen to work so I can finish starting it up?


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Welcome to the HP support community.


Try the steps mentioned in this HP document to fix the issue:- Click here


Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

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