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Brand new Pavilion dv7, HP TrueVision HD webcam not detected
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Honor Student
Posts: 4
Member Since: ‎12-02-2011
Message 31 of 198 (41,684 Views)

Re: Brand new Pavilion dv7, HP TrueVision HD webcam not detected

Hi Bastiaan, I started trying to remove it but i got afraid of breaking it in the middle of the process. Do you have a picture of where is the webcam conector. I saw a lot of cables but didnt no what was the one.

Intern
Posts: 18
Member Since: ‎12-24-2011
Message 32 of 198 (41,682 Views)

Re: Brand new Pavilion dv7, HP TrueVision HD webcam not detected

Hi Vitor

 

here you go the bevel was kind of a tricky thing just be gentle it will work.

 

foto.JPG


Hope this helps.

 

kind regards Bastiaan

Honor Student
Posts: 4
Member Since: ‎12-02-2011
Message 33 of 198 (41,655 Views)

Re: Brand new Pavilion dv7, HP TrueVision HD webcam not detected

Well, I guess that your problem was different from mine. Opened it, tried to press the conector and nothing happened.

 

But thanks anyway.

Student
Posts: 1
Member Since: ‎01-03-2012
Message 34 of 198 (41,520 Views)

Re: Brand new Pavilion dv7, HP TrueVision HD webcam not detected

I recently purchased a HP Pavilion dv7-6b55dx laptop and set it up and installed all of the updates and added virus protection.  The built-in camera isan HP TrueVision HD.   I won't say everything else works on the computer because of all of the other problems that other users have found with HP laptops, specifically this model.  But for sure, the built-in camera does not work, even after checking that the driver is updated.  The following is the hardware ID that you asked for.  I don't know if this situation can be solved expediently, but if not, I will be returning this product for another brand.  For a new product in this day and age with the kind of technological advances that have existed for even years, this is quite disappointing.  I even wonder if you could recommend another brand that a layman user would find more user friendly. 

 

thanks for any help you can offer.

 

USB\VID_064E&PID_D281&REV_0110&MI_00
USB\VID_064E&PID_D281&MI_00

 


 

Honor Student
Posts: 1
Member Since: ‎01-03-2012
Message 35 of 198 (41,514 Views)

Re: Brand new Pavilion dv7, HP TrueVision HD webcam not detected

I too have a DV7T-6000 series.

Just spent more than an hour with chat support doing downloads, removing USB Hubs, and re-booting.

I too was told to do a factory restore and that all would be ok!

That step was just to severe so I took precautions to preserve a perfectly working system.

 

Made a ghost image to a 2nd 1TB drive, to preserve the original.

Did a factory restore and No change, that elimated software.

 

Re-Inserted the original 1TB and booted. No luck.

 

Then I read these great posts !! I eliminated software, it had to be hardware.

 

Opened the top of the bezel and took a look. YEP the cable was not connected to the web-cam.

Connected it and now it works like advertised.

 

While I appreciate all the effort that was expended by support, it appears from multiple sites that this is a recurring issue and rather predictable.

 

I have a four year maintenace contract on the box but such a simple check saved HP hundreds in resources and my time coordinating a hardware tech to visit my home.

Student
Posts: 1
Member Since: ‎01-04-2012
Message 36 of 198 (41,493 Views)

Re: Brand new Pavilion dv7, HP TrueVision HD webcam not detected

i followed what Bastiaaan did and it works!Smiley Happy ty Bas!

Intern
Posts: 18
Member Since: ‎12-24-2011
Message 37 of 198 (41,490 Views)

Re: Brand new Pavilion dv7, HP TrueVision HD webcam not detected

No Problem dude, just to bad HP doesn't react on any posts. Glad it worked for you. Just silly buying somthing brand new and have to open it up within a couple of hours to make it work. Next time MacBook !

 

Any of you guys know if its possible to run wifi without the "HP connection manager" cause thing gives me headaches.

 

thank! 

Honor Student
Posts: 4
Member Since: ‎12-02-2011
Message 38 of 198 (41,482 Views)

Re: Brand new Pavilion dv7, HP TrueVision HD webcam not detected

Well, i guess my problem is different from yours. My webcam keeps getting on and off all the time. I guess my problem is something with the cables of the cam. I opened the bezel and it is connected. If the cam is working and I move the lid it stops working. I unplugged the cam so it won`t be bothering me with the annoying sound. But I really wanted to make it work well.

Top Student
Posts: 6
Member Since: ‎01-15-2012
Message 39 of 198 (41,222 Views)

Re: Brand new Pavilion dv7, HP TrueVision HD webcam not detected

Thank you so much, Bastiaan. This really helped out.

The white connector is really tiny and I almost missed where the it was slightly pulled out, so make sure you all look carefully at the connector before replacing the bezel.
Honor Student
Posts: 2
Member Since: ‎08-18-2011
Message 40 of 198 (41,173 Views)

Re: Brand new Pavilion dv7, HP TrueVision HD webcam not detected

Before a call, take a close look at the camera.

Mine was covered by a protective film.

Did not even see it till I ran my fingernail across it and noticed a ripple.

Removed the film, now quality is great.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation