Brand new Spectre x360 - touchpad or touchscreen two finger scrolling not working

[carolb11]

I have a new spectre x360 but cannot get the touchpad or touchscreen to accept basic two finger gestures to move the window left or right or up and down. I've checked the settings as best I can but canot find anything to 'turn on' for this. It says it has the latest driver for the touchpad so now I need help.

[Echo_Lake]

@carolb11

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Did you make any changes to the settings of your PC prior to the issue?
• When was the last time it worked fine?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (Refer to the removable and sealed battery)
BIOS default:(do not skip any troubleshooting steps even if you feel steps are repeating)

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and    Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer. 

Refer to the article: HP Notebook PCs - Using the TouchPad or ClickPad (Windows) By the end of the article you will be able to isolate the issue.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[carolb11]

Thanks for your suggestions. I have followed through them all. I do seem to be able to do most gestures now and possibly some of my 'problem' was lack of understanding of the terminology of gestures having always used a mouse on previous laptops. But I am still puzzled as to how I can move application windows round the screen using the touchpad . I can do it on the touch screen with one finger at the top of the window but there doesn't seem to be a way to do this on the touchpad so any help would be gratefully received..

[Echo_Lake · Accepted solution]

@carolb11

I appreciate your efforts to try and resolve the issue.

If you still need additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team if you would like to continue troubleshooting.
 

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
 

Have a nice day ahead.