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KoenV
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Message 1 of 2
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Flag Post

Brighter band at the top of the built-in screen

HP Recommended
HP Pavilion Laptop 15-cs2048nb
Microsoft Windows 10 (64-bit)

 

Hello,

my built-in laptop screen has a brighter horizontal band. It is only visible on the built-in screen, not on a duplicated or extended external screen. It is also visible in the BIOS setup. Looks like a hardware issue?

 

in Biosin Biosyoutube videoyoutube video

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 2 of 2
Flag Post
HP Recommended

@KoenV

 

I reviewed your post and I understand that you are seeing a bright horizontal band on the display.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Yes, it looks like a hardware issue. I recommend you contact support and they will assist you with the available service options for your computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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