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‎08-25-2017 05:45 AM - edited ‎08-26-2017 04:12 AM

HP Recommended
Product: ProBook 4340s
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

That seems after upgrading to Windows 10 Creators Update some HP laptops have issues.

One of issues is brightness keys stop function.

In my case Fn+F2 and Fn+F3 key combinations not change brightness anymore under Windows however when in BIOS setting this keys are working fine.

 

BIOS was updated:

 

BIOS Update.png

 

Intel HD Graphics driver was updated also:

HD Graphics Driver.png

 

Here is Winver screen:

Win 10.png

 

'Generic P n P monitor' was not disabled also.

 

I would be happy to get this issue fixed. Any suggestion?

 

Thanks,

 

Konstantin Lavrov

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-21-2017 01:39 AM

HP Recommended

Greetings!!

 

Welcome to HP support Forum

 

HP Hotkey support drivers are responsible for the working of the function keys

 

Once the unit is booted into windows .go to control panel > Programs and Features . Look for HP Hotkey support .

Uninstall it  and restart unit .

 

Then , install this version of HP Hotkey support

 

https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-probook-4340s-notebook-pc/5229480/swIt...

 

 

 

 

I'm an HP employee
Please click the 'Thumbs up' button to say Thanks
Click 'Accept as Solution' ,if it solves your problem

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎09-21-2017 01:39 AM

HP Recommended

Greetings!!

 

Welcome to HP support Forum

 

HP Hotkey support drivers are responsible for the working of the function keys

 

Once the unit is booted into windows .go to control panel > Programs and Features . Look for HP Hotkey support .

Uninstall it  and restart unit .

 

Then , install this version of HP Hotkey support

 

https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-probook-4340s-notebook-pc/5229480/swIt...

 

 

 

 

I'm an HP employee
Please click the 'Thumbs up' button to say Thanks
Click 'Accept as Solution' ,if it solves your problem
Was this reply helpful? Yes No
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