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Sistonic
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Broke hinge on laptop

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HP Envy x360 convertible
Microsoft Windows 10 (64-bit)

I own a HP Envy x360 Convertible Laptop and the warranty has expired. However while opening it recently the hinge has cracked or snapped. The screen is now bulging at the bottom corner and I am unable to get the screen back into its frame in that area, I am incredibly disappointed with this as I use this laptop for all of my university work and this will cause a massive inconvenience for me during the lock down period. Is there anyway that HP can help me as this appears to be a design flaw in the laptop???

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Sistonic

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community

The_Fossette
I am an HP Employee

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