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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎08-14-2022 06:29 PM

HP Recommended
Product: HP Notebook - 17-by1062st
Operating System: Microsoft Windows 10 (64-bit)

This is the second 17" HP Laptop we've owned. Both times the hinges failed with very little use, causing the case to separate from the display. Luckily the first one was still under warranty. This one is not. Will HP do anything about this, seeing it's a re-occurring problem ? Have they changed the design, or still have the same ? Because I don't know if I will buy another HP if it's the same. Because, the first one we sent back, they couldn't fix. Thanks.

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1 person had the same question
1 REPLY 1

‎08-22-2022 10:27 AM

HP Recommended

Hi @743149

 

Welcome to the HP Support Community. We are really sorry that you are facing hinge-related issues with your HP Notebook - 17-By1062st. We want to help you with it. 

 

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

 

Thanks!

NIRVANA_95
I am an HP Employee
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