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HP Recommended
Envy 360
Microsoft Windows 10 (64-bit)

I loved my HP Envy 360 so much, I bought one for each of my daughters. Then one day, my touch screen starting acting bizarre. I disabled the touch ability, and everything settled down, and then I noticed a small crack in the bottom of the screen, and then one day the hinge near the crack popped open making it very difficult to open and close. Now that I've read all of the complaints concerning these hinges, I am beyond sorry I purchased two more. Especially for my art daughter who uses it more often all the way open. 

My question, should I have the screen and hinge replaced? Is it worth it, or should I just move on to a different laptop? (And different brand!) I gave up on HP printers years ago, but I really have enjoyed my Envy up to this point.

1 REPLY 1
HP Recommended

@Rleemorris

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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