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Honor Student
Posts: 2
Member Since: ‎07-16-2016
Message 1 of 3 (178 Views)

Broken Screen of HP x360 Convertible 13.3" Touch Screen 2 in 1 Laptop 6th Gen i5-6200U 8GB 1TB

Product Name: HP x360 Convertible 13.3"
Operating System: Microsoft Windows 10 (64-bit)

I have bought this product 3 months ago "HP x360 Convertible 13.3" Touch Screen 2 in 1 Laptop 6th Gen i5-6200U 8GB 1TB" 2 days ago I found its screen was broken, I think it was dropped on the floor inside its contaning bag. It is still function well, but I want to know can I change the screen or not. 

 

 

 

Thank you in adavnce 

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Retired
Posts: 2,785
Member Since: ‎06-08-2015
Message 2 of 3 (149 Views)

Re: Broken Screen of HP x360 Convertible 13.3" Touch Screen 2 in 1 Laptop 6th Gen i5-6200U 8GB 1TB

Hi @Mostafashalaby,

 

Welcome to HP Forums! I have read your post and wanted to help.

 

I understand that the screen is broken, and you want to change it.

 

Option 1: You can contact HP phone support to arrange a repair.

 

To contact HP phone support: please use the following link http://www.hp.com/contacthp to create a case for your issue, and contact HP. If you live outside the US/Canada, please click the link http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html to get the contact information for your region.

 

Option 2: If you want to replace the screen by yourself: http://support.hp.com/us-en/document/c01608578#AbT4

 

Please let me know if this resolves the issue by marking this post as "Accept as Solution".  To simply say thanks, click the Thumbs up below!  :)  If you require further assistance let me know and I will gladly do all I can to help. Thanks.
 

Regards,

SDJL
I work on behalf of HP


Please click “Accept as Solution ”on the post that solves your issue to help others find the solution.
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Honor Student
Posts: 2
Member Since: ‎07-16-2016
Message 3 of 3 (100 Views)

Re: Broken Screen of HP x360 Convertible 13.3" Touch Screen 2 in 1 Laptop 6th Gen i5-6200U 8GB

Dear SDJL,

 

Thank you for your answer and trail to help. Sorry for my delied answer. I think I will not be able to fix this prolem by my self and aslo as I am not in USA or Canada, so i choosed this link http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html. I followed the instructions, made an account, and registered my prduct. However, I am still unable to complete it. I choosed troubleshooting problem, tried to choose touchscreen, but not able to comlete.

 

Sorry for this, but is there any furher help you can give.

 

Thank you in adavnce 

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