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‎09-22-2020 08:00 PM - last edited on ‎09-23-2020 10:26 AM by Moderator

HP Recommended
Product: HP Pavilion 2 in 1 Laptop
Operating System: Microsoft Windows 10 (64-bit)

PRODUCT

P7F57PA#ABG

SERIAL

[Personal Information Removed]

 

1 REPLY 1

‎09-26-2020 09:27 AM

HP Recommended

@BrokTouchSCREEN

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  1. In the search box on the taskbar, type Device Manager, then select Device Manager.
  2. Select the arrow next to Human Interface Devices and then select HID-compliant touch screen. (There may be more than one listed.)
  3. Select the Action tab at the top of the window. Select Disable device or Enable device, and then confirm.

To fix the broken touch screen issue, I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/​​​​​​​

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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