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‎02-20-2021 10:35 AM

HP Recommended
Product: envy 360 convertible 15-bp100
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I purchased my laptop in March of 2018 and the left hinge is broken and causing the screen to delaminate from the bezel.  A computer under 3 years old this should not have this problem.   The computer is a convertible and i can not flip the screen worrying about braking the screen display.   I have been reading about an issue with the hinges on a bunch of different models including this one.   I hope there is a solution to this problem that HP can rectify for me

1 person had the same question
2 REPLIES 2

‎02-21-2021 12:31 AM

HP Recommended

@BCAP, Welcome to the HP Support Community!

 

I understand your concern. Let me escalate this issue to the concerned team.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎03-08-2021 05:46 PM

HP Recommended

any update on my issue.  Need a repair done asap

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