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‎12-17-2020 02:48 PM

HP Recommended
Product: HP Laptop model 17
Operating System: Microsoft Windows 10 (32-bit)

I've had a HP 17" laptop for one year. The hinge appeared to be broken on one side. I took it apart and found small plastic pieces broken off near the hinges. I glued everything back, but realized when I tried to attach the plastic case to the bottom, two of the four plastic buffers that are attached to the inside of the case are virtually gone, broken off.  They are the most crucial of the four because they are the two outside holes near the hinges. I don't think I can fabricate these from scratch.  Does anyone know if I can order a new bottom case for this laptop?

1 REPLY 1

‎12-29-2020 12:44 AM

HP Recommended

Hi @Mike55,

  

Welcome to the HP Support Community.  

  

 

As this is a hardware issue, I'd suggest you contact HP in your region regarding the service options for your computer. 

  

Have a great day!  

  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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