05-09-2016 10:01 AM
Product Name: Hp spectre x360
Operating System: Microsoft Windows 8.1 (64-bit)
I wish I had read the reviews before buying this laptop. I've had the laptop for 5 months and didn't drop it just went to open the screen one morning and it had cracked without impact. Called hp (my laptop is still under warranty) and they claimed it would be 471$ for repair when it is clearly badly manufactured and a defective screen. For a laptop that flips around and should be better built I am extremely disappointed. I am a university student and I will be telling everyone and posting on McGill forums how horrible this laptop is and how horrible hp customer service is. I was told many different things on the phone and never got a straight answer. For the same price by a MacBook, hp isn't worth the grief and the time.