• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎10-22-2019 08:32 AM - edited ‎10-22-2019 08:50 AM

HP Recommended
Product: HP Gaming Pavilion - 15-cx
Operating System: Microsoft Windows 10 (64-bit)

Have HP Gaming Pavilion - 15-cx0066ur and HP Gaming Pavilion - 15-cx0092ur

 

All of them goes to blue screen if connected to HDMI monitor with USB Type-C to HDMI cable and have turned on option "Turn off the display" in Power Options.

 

Tried several cables, even with  HP USB Type-C - HDMI 2.0, 2PC54AA adapter.

 

How to reproduce:

  1. Connect monitor with USB Type-C - HDMI cable,
  2. set "Turn of the display" in Power Options after 1 minute when Plugged in.
  3. Wait until system will turn of your screen.
  4. Try to wake up and wait until screen will turn of again.
  5. On second or third cycle Windows goes to Blus Screen with PowerManagement root cause.
  6. System does not reboot automatically and always need cold restart through power button.

Even after full restart it is required to unplug cable and plug again to make it working.

 

As remedy solution: disable monitor turn off in Power Options if  USB Type-C port used for monitor connection.

2 REPLIES 2

‎10-22-2019 03:11 PM

HP Recommended

@Afterglow 

 

The specs of your 15-cx0066ur is:

 

     https://support.hp.com/au-en/document/c06067588

 

which has one USB 3.1 Type-C™ Gen 1 (Data Transfer up to 5 Gb/s, Power Delivery, DisplayPort™ 1.2, HP Sleep and Charge) port.

 

and  5-cx0092ur is

 

    https://support.hp.com/au-en/document/c06191243

 

which has one USB 3.1 Type-C™ Gen 1 (Data transfer only, up to 5 Gb/s) port

 

They do not support Alt mode therefore USB-C - HDMI cable won't work.. Both have HDMI port therefore the simplest option is to use HDMI - HDMI connection.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎10-24-2019 11:08 AM - edited ‎10-24-2019 11:12 AM

HP Recommended
@banhien wrote:

They do not support Alt mode therefore USB-C - HDMI cable won't work.

Why they do not support video output over USB-C if it is clearly written in spec for USB 3.1 Type-C™ Gen 1?

May be it will be surpise for you, but it works and must work. Unfortunately not properly with PowerManagement settings.

 

05ee6616b1f94f9ca4cc1dc114ee3949.png

 

@banhien wrote:

therefore USB-C - HDMI cable won't work..

Then what HP Pavilion USB-C™ to HDMI 2.0 Adapter for? https://www8.hp.com/za/en/ink-toner-and-accessories/product-details/18164141

 

@banhien wrote:

the simplest option is to use HDMI - HDMI connection.

Yes, but what if you want connect two monitors?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.