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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
HP Recommended
HP ENVY Laptop - 15-ep0035cl
Microsoft Windows 11

Hi I tried using my built in camera and it is not working.  I purchased the computer last year and have not used camera..

 

The light comes on but all I get is a yellowish background.

RKay1980_0-1701225086973.png

I did the upgrades to MS Windows and HP.  Unsure of the issue.  Please assist.

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