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‎06-29-2020 10:23 AM

HP Recommended
Product: HP Spectre 360
Operating System: Microsoft Windows 10 (64-bit)

My laptop (Spectre 360) froze yesterday and after a hard re-boot, my camera has disappeared from Device Manager and does not operate at all.

1 REPLY 1

‎07-03-2020 11:59 AM

HP Recommended

@DebEst7 Welcome to HP Community!

 

I understand that camera is not working.

 

Please provide the correct product number.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

 

Click here for steps on finding the information we need!

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

http://support.hp.com/us-en/document/c03754824

 

Please check if your model has a privacy switch.

 

 

Please refer to the below link to troubleshoot the issue.

 

https://support.hp.com/in-en/document/c03430151

 


Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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