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INEEDHELPPLSS
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Camera is detached, bottom left scree is coming off

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HP Notebook - 15-bs244wm
Microsoft Windows 10 (32-bit)

Hello, my laptop's camera is detached I believe and the bottom left boarder of my screen is detached with wires exposed. The metal in there is also detached so I need to send this in for a fix, help pls I have classes and we use zoom

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,885 1,961 2,160
Message 2 of 4
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@INEEDHELPPLSS

 

I reviewed your post and I understand that the webcam is detached, and the screen is coming off on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you contact support and they will assist you with the available service options for your computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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INEEDHELPPLSS
Author
Level 1
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Message 3 of 4
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I only see these things when I do that and now when I take my battery off charger it dies so my laptop is in bad very  bad shape

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praveenbv
HP Support Agent
HP Support Agent
6,900 6,898 299 365
Message 4 of 4
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Hi@INEEDHELPPLSS, Welcome to the HP Support Community!

 

       

I reviewed your post and I understand that the webcam is detached, and the screen is coming off on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you contact support and they will assist you with the available service options for your computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

      

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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