Camera is not working

[ChanBac]

I have an HP ENVY.  I have used my camera several times in the last few weeks and twice, it would not open.  Each time I would open it, I received an error message that it could not be located.  I have followed the steps in the help section but I still can not locate it nor does it work.  I have checked in the hidden section but It is not listed.  What I have noticed is it seems not to work when I attach my phone to the laptop to download photos, could that be the cause of my problem?  What can I do to get it to work?

[JorgeGP]

I've got the same problem. The camera on my new ENVY was working and today is not. I've got it less than a month ago.  I tried HP support assistant and unfortunately, the problem is not solved yet.  Alternatively, contact HP to speak to someone. I understand is Mon-Fri 900-1800. I'm in the UK and is the end of the day here.  Try these two options first, it could work for you.

[praveen196]

@ChanBac Welcome to HP Community!

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