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Camera is not working

HP Recommended
HP ENVY
Microsoft Windows 10 (64-bit)

I have an HP ENVY.  I have used my camera several times in the last few weeks and twice, it would not open.  Each time I would open it, I received an error message that it could not be located.  I have followed the steps in the help section but I still can not locate it nor does it work.  I have checked in the hidden section but It is not listed.  What I have noticed is it seems not to work when I attach my phone to the laptop to download photos, could that be the cause of my problem?  What can I do to get it to work?

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HP Recommended

I've got the same problem. The camera on my new ENVY was working and today is not. I've got it less than a month ago.  I tried HP support assistant and unfortunately, the problem is not solved yet.  Alternatively, contact HP to speak to someone. I understand is Mon-Fri 900-1800. I'm in the UK and is the end of the day here.  Try these two options first, it could work for you.

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@ChanBac Welcome to HP Community!

 

Please provide the correct product number.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

 

Click here for steps on finding the information we need!

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

http://support.hp.com/us-en/document/c03754824

 

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


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