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Hannah79
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Message 1 of 2
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Flag Post

Camera is switched off and i can't turn it on

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Envy
Microsoft Windows 10 (64-bit)

I have a button to turn the camera off, but I can't turn it on, the red light is on the button and the camera is switched off permanently. I have tried all sorts to fix it, but it won't turn on. Thanks for any help.

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Hannah79

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,

I understand that your HP notebook camera is not turning on. To provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Did you make any changes to the settings of your PC prior to the issue?
  • When was the last time it worked fine?
  • What are the troubleshooting steps you have tried so far?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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