cancel
Showing results for 
Search instead for 
Did you mean: 
randreea
New member
1 0 0 0
Message 1 of 1
114
Flag Post

Camera not detected 15-db1xxx laptop

HP Recommended
HP Laptop 15-db1xxx
Microsoft Windows 10 (64-bit)

I have just purchased a new laptop and everything seemed to work fine, but whenever I try to use an app that requires camera access, I keep getting the same message: that my webcam cannot be found.

I have tried multiple methods I found online, such as checking to see if the apps I am trying to use have permission to use the camera, updating Windows and the drivers. Nothing worked, I even reset my device (although it was not a full reset, I chose the option that lets me keep my personal files)

When I open Device Manager, nothing regarding a webcam shows up.

 

I would greatly appreciate some help, thank you very much in advance! 

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation