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randreea
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Camera not detected 15-db1xxx laptop

‎03-12-2021 12:31 PM

HP Recommended
Product: HP Laptop 15-db1xxx
Operating System: Microsoft Windows 10 (64-bit)

I have just purchased a new laptop and everything seemed to work fine, but whenever I try to use an app that requires camera access, I keep getting the same message: that my webcam cannot be found.

I have tried multiple methods I found online, such as checking to see if the apps I am trying to use have permission to use the camera, updating Windows and the drivers. Nothing worked, I even reset my device (although it was not a full reset, I chose the option that lets me keep my personal files)

When I open Device Manager, nothing regarding a webcam shows up.

 

I would greatly appreciate some help, thank you very much in advance! 

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