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HP EliteBook x360 1040 G6 Notebook PC
Microsoft Windows 11

After the HP Assistant installed updates, including an HP Universal Camera Driver, the Camera is not working. Not noticed immediately on restart, as the facial recognition couldn't initialize the camera (either HD camera, IR camera or both).

 

I checked the HD camera and IR camera drivers in device manager, but there isn't a driver to roll back to, and it says both devices are working.

 

HP Assistant installed these;

ChrisDJ233_0-1683882901636.png

 

Should I just return to the restore point created during the installation?

 

Thanks for your help.

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Solved - Windows 11 optional drivers fixed the issue.

View solution in original post

2 REPLIES 2
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Update - the Webcam works in Zoom, so this is a Windows Facial recognition issue. How could those HP updates have broken Windows Facial Recognition?

 

Thanks, Chris

HP Recommended

Solved - Windows 11 optional drivers fixed the issue.

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