10-03-2016 04:51 AM
I uninstalled True Key software and my camera hasn't worked since.
I've done hardware diagnostic checks and they identifed that the camera neede to be re-installed but that hasn't fixed the problem
10-04-2016 12:37 PM
Hello @Welly4399, thanks for taking an interest in the HP Support Forums! After reading your post I see that the webcam does not work on your HP notebook. I suggest you to perform steps from this link as its known to help in these scenarios: http://hp.care/2bFrn2o
Let me know how it goes. I'm eager to help!
11-03-2016 02:44 PM
Hi there Welly,
I know this doesn't provide you with a clear solution, but exactly the same thing happened to me (and I still can't get rid of the stupid true key!). Nothing I did had my camera come back to life again until my computer did an automactic Windows 10 update (it was quite a substatntial update) and then when I turned the computer on the next day, it was fixed, like nothing had been wronf in the first place.
Maybe if there is a way you can update or reset your windows software?
(I'm not very computer literate at all, so I'm not exactly how possible this may be.)