Camera sutther not working

[IvanaB]

My camera shutter does not turn on or off, so camera is on privacy mode and I am not able to turn on. 

[Raj_05]

Hi @IvanaB,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the camera shutter on your HP Spectre X360 16-inch 2-in-1 Laptop PC is not turning on or off, it could be due to various reasons. Here are some troubleshooting steps you can try.

• Restart Your Laptop: Sometimes, a simple restart can resolve minor issues with hardware components. Restart your laptop and see if the camera shutter starts working again.
• Check Privacy Settings: Ensure that the camera privacy settings on your laptop are configured correctly. Go to the device settings and check if the camera privacy mode is turned off.
• Update Drivers: Outdated or corrupt camera drivers can cause issues with the camera shutter. Check for driver updates through the Device Manager and install any available updates for the camera.
• HP Support Assistant: Use the HP Support Assistant software to check for any updates or diagnostic tools that can help troubleshoot the issue with the camera shutter.
• Physical Inspection: Carefully inspect the camera shutter mechanism for any physical damage or obstructions. 
• Reset BIOS/UEFI Settings: Resetting the BIOS/UEFI settings to default can sometimes resolve hardware-related issues. Be cautious while doing this and ensure you follow the proper procedure recommended by HP.

Remember to back up your important data before attempting any troubleshooting steps that involve resetting or reinstalling software.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support