Camera

[4Tonic]

I decided to use my webcam today and it was no where to be found. Call but HP said that my warranty expired 7/20021.Do anyone have any idea for me to fix this? When you search camera, it say that no camara id found. Please help  

[Echo_Lake]

@4Tonic

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Did you make any changes to the settings of your PC prior to the issue?
• When was the last time it worked fine?
• Could you please share the picture of the error message?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (Refer to the removable and sealed battery)
BIOS default:(do not skip any troubleshooting steps even if you feel steps are repeating)

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and    Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[KAYCEE7]

Mi having the same issue. I just noticed my camera isn't working. I signed in to hp and under software & drivers I had several errors from 2021. HP IR Camera Driver... Failed and that same day HP PC Hardware diagnostics UEFI was installed. But the camera driver continued to fail every month, but I had no idea until now. error code: 0xA00F4244 Windows camera app error code .. no cameras are attached..

 HP Pavillion product 6CR88AV

please help

[KAYCEE7]

i just received help from windows 360 support.

Right click on windows, open Device Manager

click on the arrow next to Camera, Right click on HP Wide vision camera

click on update driver.... you can search Automatically for Driver or Manually update

you're updating RealTek

that should work

restart computer and you're set

[4Tonic]

Thanks for the information but I tried it and it didn't work. I have never tried the camara until now cause I had another computer I used to use for Zoom. It was not until last week when I wanted to use it and got the message below:

Hope this will help in solving this issue.Thanks for the help so far

[4Tonic]

I don't have a camara on the device manager list

[AnnaCh84]

Yep, same here. No camera in Device Manager at all.