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Honor Student
Posts: 2
Member Since: ‎08-02-2016
Message 1 of 3 (240 Views)

Can't Get Out of Airplane Mode

Product Name: HP Envy X2
Operating System: Microsoft Windows 10 (32-bit)
I have a broken screen, which prompts me to disable the touchscreen function so I'm heavily dependent on the keyboard. The problem is I accidentally pressed the airplane mode setting when I was trying to dim the lights of my screen. Since the keyboard is a Bluetooth device, I now can't interact with my laptop (i.e. move the cursor to disable airplane mode). This is the second time that this happen and it's really frustrating since I wish that there's actually an airplane mode button on the sides of the laptop itself for situations like this. I tried downloading ng a hard restart like I did last time, but I still can't get out of airplane mode. Any assistance would be greatly appreciated!
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Retired
Posts: 1,079
Member Since: ‎11-20-2014
Message 2 of 3 (206 Views)

Re: Can't Get Out of Airplane Mode

Hello @ArvinLloyd

 

Thank you for posting on the HP Forums!

 

I would like to help out!  I see you are unable to disable Airplane mode do to a broken screen.  I will see what I can do to get Airplane mode turned off.  Do you have the product number of the computer available?  Could you also provide the Windows version too please.

 

I suggest trying a hard reset if you are able to. Pleas check here for instructions: Hard Reset

 

Thank you!

 

Hit the "Accept as Solution" if we've reached a solution, and the "thumbs up" to say thanks for my help. :)
Have a great day:D

 

Cbert
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Honor Student
Posts: 2
Member Since: ‎08-02-2016
Message 3 of 3 (203 Views)

Re: Can't Get Out of Airplane Mode

Hi, 

 

Thank you for the suggestion. I actually actually figured out a way to turn off airplane mode by plugging an external keyboard! 

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