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FM113 Honor Student
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Can't play 1080p HD video

Pavilion dv4 i5-2430M
Microsoft Windows 7 (64-bit)

Hello everyone,

I can't play 1080p HD video smoothly,it usually freezes and it becomes impossible to watch the video.I use vlc player but it still doesn't work. I open my task manager while I'm watching and it's sitting at 100%. Any help will be appreciated.
Thank You in advance.

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Can't play 1080p HD video

@FM113

 

Welcome to HP Support Forums. 🙂 I came across your post and would like to help.

 

I understand that you have an HP Pavilion dv4 i5-2430M computer and it is unable to play 1080p HD video smoothly. The video freezes and does not work. Task manager shows the application running at 100%. 

 

I would like to know the following information to assist you better:

  • The exact product model no. This link will help you to find the model no: http://hp.care/2bygf7l. The model no. mentioned by you does not give the specifications for multiple HP Pavillion computers.
  • When was it able to play 1080p HD video properly? Any changes made after which the HD videos stopped playing?
  • Have you tested using any other video player like Windows Media Player?
  • Does this happen only with HD videos?

Meanwhile, I recommend you to perform the review the steps mentioned in this link: http://hp.care/2kqCgHE

 

Hope this information helps. Feel free to reply. Cheers! 🙂

FM113 Honor Student
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Can't play 1080p HD video

I'm sorry for the inconvenience. The model no is

HP Pavilion dv4-3129tx Entertainment Notebook PC

Model #: QG510PA
Serial #: 4CZ1350SVX

It actually gave trouble from the start. But I didn't gave this issue much importance. thought it was a issue with the player.

 

With every player i've got this issue. Afer playing the videos for 20 or 30 minutes the CPU usage goes to a 100% and the video stucks.

 

It does happen only with 1080p videos.


Thanks,
Fahad Mahadi

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HP Support Agent
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Can't play 1080p HD video

@FM113

 

Thank you for replying with the information. 🙂

 

I see that you have an HP Pavilion dv4-3129tx Entertainment Notebook PC and this laptop comes with an AMD Radeon HD 6750M (1 GB GDDR5 dedicated) video. This video card should support 1080p HD videos. 

 

I suggest you to perform video card updates. Please click on this link as it will automatically detect and install the driver.

 

If the issue persists please perform a BIOS update too via this link. Please ensure that the AC adapter is connected to the laptop during the BIOS update. 

 

Hope this helps. Let me know. Good luck! 🙂

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