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HP Recommended
Pavillion DV2700
Microsoft Windows Vista

Hi, my wife found her old laptop and wants me to do a backup and then donate it. But I ran into a problem and I'm not really sure if it's hardware or software related. What do you think? Keep in mind this laptop has been stored in a box for over 7 years.

IMG_20210120_102043[1].jpg

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Rodrigom3 

Most certainly hardware -- and most probably, the screen.

 

You need to connect an external monitor to the laptop.

If the visual artifacts also appear on the monitor, then it is a failing video chip and since those are soldered to the motherboard, they are not replaceable.

If the visual artifacts do NOT appear on the monitor, then it is a failing laptop screen. While those can be replaced, the cost varies enormously by individual PC model.

HP is not going to do repairs on a laptop this old, so you would need to find a local place -- but I can tell you that if if either the screen or system board need replacing, you are looking a major expense -- probably more than to simply replace the laptop.


Good Luck



I am a volunteer and I do not work for, nor represent, HP

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2 REPLIES 2
HP Recommended

@Rodrigom3 

Most certainly hardware -- and most probably, the screen.

 

You need to connect an external monitor to the laptop.

If the visual artifacts also appear on the monitor, then it is a failing video chip and since those are soldered to the motherboard, they are not replaceable.

If the visual artifacts do NOT appear on the monitor, then it is a failing laptop screen. While those can be replaced, the cost varies enormously by individual PC model.

HP is not going to do repairs on a laptop this old, so you would need to find a local place -- but I can tell you that if if either the screen or system board need replacing, you are looking a major expense -- probably more than to simply replace the laptop.


Good Luck



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

Thanks a million for your answer. I'll try to dissassemble and clean everything with isopropyl alcohol. Maybe some dust gathered in all those years in storage. If not, well, I tried. 

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